Tuesday 13th August 2024
Customer Liaison Coordinator
Overview:
We have a unique and exciting opportunity for a dedicated, customer-orientated individual to join our Organisation reporting directly to the Director of Strategic Development. As the Customer Liaison Coordinator, you will be a key member of the Glasnevin Cemetery team with responsibility for ensuring excellent customer service to all families visiting the cemetery. You will be responsible for meeting and greeting bereaved families as they arrive to the cemetery, coordinating services to ensure timeliness, and ensuring that high standards of customer care are maintained at all times.
Ideal candidates will possess the following:
• Minimum 3 years’ experience in a senior customer care role / function (e.g. hospitality, event management, funeral services or similar)- essential
• Proven track record in delivering excellent customer service
• Excellent interpersonal and stakeholder management skills
• Ability to deal compassionately with customers in sensitive situations
• Ability to resolve customer concerns/issues in a calm and professional manner
About Dublin Cemeteries Trust:
Founded in 1828, Dublin Cemeteries Trust group is the leading provider of Burial and Cremation services in the greater Dublin area and manages a total of five Cemeteries and three Crematoria, including an award-winning heritage site at Glasnevin, Ireland’s National Cemetery.
How to apply
Send your CV to Shane Gleeson at shane.gleeson@cpl.ie.Dublin Cemeteries Trust is an Equal Opportunities Employer
